Resco looks at whether mobile solutions can be used for any process managed from the desktop and the effect more extensive remote working will have on individual productivity and the office work need. The panel will include Housing Associations sharing their experience of implementing innovative mobile solutions and technology leaders Resco and RedkiteCRM, both giving their views on the technical and security challenges involved in any mobile strategy.

How can good practice and innovative technologies can help achieve EPC targets and create a more sustainable housing sector? The Guinness Partnership discusses their experience in using ground-breaking Digital Twin technology and robotic underfloor insulation to design and implement cost effective retrofit measures across their stock. The expert panel will use case studies to assess the impact of these new technologies and how they can be deployed at large scale to maximise benefits for housing providers and their residents.

If we started today, we’d need to replace 3,200 gas boilers a day with zero carbon heating to meet the Government’s target of net zero by 2050. It’s a massive challenge, but by working together to innovate and develop solutions – we can do it. Join the NetZero Collective members in this interactive seminar, to learn more about the research and development being undertaken by the University of Southampton and landlords across the country, the size of the challenge, the need for costed, trusted and packaged solutions, and how through green investment we can support jobs and the local economy.

Design for Dignity: A new vision for the creation of more inclusive and desirable age-friendly homes. This session explores the delivery of a more strategic, preventative, and inclusive approach to home adaptations, and how this could lead to a whole range of social and business benefits.

PowerObjects’ customer, L&Q will share detail on three powerful applications that took less than 8 weeks to deploy in their business. Those quick-to-configure, immediate-value tools have made a major difference in managing building risk assessment, communal action and hazard works across their 97,000 homes and 250,000 customers over the past few months. Watch this session to view these apps in action, learn more about the Common Data Service(CDS) model that is Microsoft Business Applications, as well as how L&Q plans to extend functionality in this powerful platform even more.

Supporting front line staff through mobile technology while out in the community not only increases efficiency but improves customer engagement. Find out how Orchard are working with Gentoo Group to successfully roll our new mobile housing app.

One-way communication with tenants is no longer enough - it is about interactive engagement! The Covid-19 pandemic has put a spotlight on how the social housing sector, like many others, listens to and supports those who need it most. Watch this session to find out how voice, digital and data platforms are converging to enrich the relationship between housing providers and tenants by broadening the choice of communication channels.

Genuine community involvement is vital to create homes that people want and need. During this session you can explore best practice community involvement in housing development. Gary Hartin from The Nationwide Foundation is joined by community involvement experts to share their experiences of the strength of communities coming together.

Video password: nimby

Martin Hilditch, Editor, Inside Housing
Alison Wilkinson, Group Customer Development Manager
Jacqui McKinlay, Chief Executive of the Centre for Public Scrutiny
Terrie Alafat, independent Chair of Mears' customer scrutiny board