Ideas Exchange seminars are open to exhibition visitors, conference delegates and exhibitors. Places do not need to be pre-booked but turn up early as they’re sure to be popular. The Ideas Exchange and PfH Live seminars are located in the Central Foyer (the main entrance hall at Manchester Central).
Theatre 1 - Asset Management Tuesday 12 June |
10.00 – 10.45
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"Getting the Basics Right" - a new Charter for Responsive Repairs
Official Launch
CIH and Mears have been working with the sector to develop a new Charter which aims to identify the elements that are key to delivering an effective and efficient service, raise the profile of repairs and maintenance (so often the Cinderella service in organisations), and provoke debate around the way the sector currently delivers repairs and maintenance services.
Grainia Long CEO, CIH (TBC); Gary Lester, Managing Director, Mears; David Wells, General Manager Managed Services, Wrekin Housing Trust and Campaign advisory group member |
11.00 – 11.45
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Maximising housing assets through a comprehensive Asset Management review.
It is imperative that housing organisations gain maximum value from their asset base; How do we ensure we make the right decisions both in the short and long-term?
Mathew Baxter, Managing Director, echelon Consultancy and David Lingeman, Group Director of Property Services, A2Dominion Group |
12.00 – 12.45
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Frontiers of measurement: How to quantify value in terms of impact, neighbourhoods and the things that really matter in the new value for money equation?
Keith Jenkins, Senior Housing Partner at Winckworth Sherwood will be co-presenting with Steve Stride, Chief Executive of Poplar HARCA and Matthew Fox, Chief Executive of Viridian Housing |
2.00 – 2.45
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The Holistic Approach to Fire Safety Management of Housing Stock
Risk assessments, new published guidance, decisions on fire safety spend? At a time when asset management policy is critical, South Essex Homes, acknowledged for recent initiatives, discuss how is the holistic approach to fire safety investment optimised for the long term?
Dawn Gillett MCIOB, South Essex Homes, Gary Fredericks, former Deputy Assistant Commissioner to London Fire Brigade. With contributions from Gerda. |
3.00 – 3.45Back to top >> |
Resident Involvement II: This time it’s personal
Hear about how Orchard is working with a consortium of award-winning providers to join up Resident Involvement and web 2.0 tools to create the first truly online involvement framework in the Sector.
Aidan Dunphy, Product Manager, Orchard and Andrew Powell, Involvement and Locality Partnerships Manager, Aspire Group |
4.00 – 4.45
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Delivering Value for Money
Achieving Value for Money is high on the agenda for all organisations, but how do you deliver and benchmark it?
This session will focus on: Evidencing VFM: financial performance and supporting new delivery; VFM with active Asset Management: role of sustainability activity; VFM and mergers: the latest evidence and importance of organisational transformation; VFM and competition: working in the market; Challenges of Governance.
Mervyn Jones, Director, Housing Consultancy, Savills and Karen Wilson, Chief Executive, Origin Housing |
Theatre 2 - Sustainability Tuesday 12 June |
10.00 – 10.45
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Grow your own: Accord becomes the first housing association to manufacture its own low carbon timber homes
Accord opened its pioneering closed panel timber frame homes factory in November 2011 building highly energy-efficient homes, and expects to manufacture at least 200 homes a year for rent, shared ownership and sale. What was the motivation behind the LoCaL Homes project and could ventures like this make a significant contribution to green housing supply?
Alan Yates, Group Director of Regeneration, Accord Group |
11.00 – 11.45
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Whole house carbon and energy reduction in hard-to-treat older properties
£2-3bn is wasted every year due to poorly insulated properties. The WHISCERS system has been developed to treat the estimated 55% of homes that fall into the “hard to treat” category. This process enables internal insulation to be installed with the residents in-situ, dramatically speeds up installation and reduces waste.
Chris Cheshire, Sustainability Consultant, United House and speaker to be confirmed, Mole Valley District Council |
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Is it possible to build Code 6 affordably?
With all new homes having to meet Zero Carbon standards by 2016, Code 6 for Sustainable Homes will be used as the basis for changes to future Building regs (Part L) and the chosen route map to achieve this net Zero Carbon goal. Is Code 6 the best standard to use and how do the costs stack up?
Allan Thompson, Director of Operations, Gentoo and Robert Lambe, Managing Director, Willmott Dixon Energy Services.
Other speakers to be confirmed |
2.00 – 2.45
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“Why should I care?” Obstacles and opportunities in engaging residents on energy
Everyone understands that it’s vital to get buy-in from residents on energy saving measures, but which projects and approaches have been working best? Using practical examples, this session will provide an overview of the challenges faced by housing providers, and the strategies proving most successful.
Andrew Eagles, Managing Director, Sustainable Homes (TBC) |
3.00 – 3.45
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Engaging with residents to improve energy efficiency and tackle fuel poverty – an Affinity Sutton case study
Affinity Sutton’s nationwide energy efficiency project, FutureFit, has delivered different packages of retrofit and energy lifestyle advice to around 150 homes. All properties are being comprehensively monitored and this session will cover the results so far with a particular focus on resident engagement and Affinity Sutton’s wider energy efficiency advice programme, EnergyFit.
Alexandra Willey, Special Projects Manager, Asset Management, Affinity Sutton |
4.00 – 4.45
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Developing tools to improve procurement for energy retrofit
SHELTER is a pan-European project exploring why energy renovation isn’t as cost effective as projects such as Decent Homes. The root cause is an imperfect procurement process and SHELTER is developing tools to improve this process. The Green Deal and ECO will involve energy renovation procurements, so SHELTER’s outcomes could be critical to their success.
Richard Baines, Director of Sustainable Development, Black Country Housing Group and Eleonora Gaydarova,
Manager, International Projects, Bulgarian Housing Association |
Theatre 3 - Resident Engagement Tuesday 12 June |
10.00 – 10.45
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Creating and embedding a customer service ethos
Housing providers are looking to do more for less, but how do you ensure customer service doesn’t suffer?
StraightForward, along with their clients Green Square and Together Housing, will explain how they turned around attitudes and developed consistent behaviours that significantly improved standards of customer service across the whole organisation.
Julianne Britton, Group Head of Customer Service, Green Square, Janette Pearce, Head of Operations, Together Housing and Charlotte Cook, Director, StraightForward |
11.00 – 11.45
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Launching a Code of Conduct for working in tenants’ homes
Forrest, utilising the expertise of City West Works, the training and skills arm of City West Housing Trust, has launched an extensive training programme for front-line Forrest employees to ensure that excellent customer service is an integral part of every employee’s job. In this session, they explore the motivation for the Code and the challenges involved in training staff at different levels, changing attitudes and ensuring an ongoing commitment.
Speakers from Forrest and City West Housing Trust to be confirmed |
12.00 – 1.00
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Ask the Experts session – Welfare Reform and other key changes: Impact on tenants’ lives
There are a number of reforms happening which could impact on tenants’ lives and in this extended session we’ll explore what’s happening with the Universal Credit, direct payment of housing benefit, rises in rent levels and security of tenure. Take this opportunity to raise any concerns with the experts and hear about initiatives which could help those in need.
Michael Gelling OBE, Chair, TAROE and Jon Warnock, Head of Consultancy, TPAS |
2.00 – 2.45
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Creating Shared Value in Communities
Forrest has been exploring a new way of working with residents, the wider community and a diverse range of partners to deliver engagement programmes that deliver value and contribute to lasting change in local communities. This interactive session will discuss what matters most in local communities and gather information and ideas to facilitate the development of projects which deliver sustainable outcomes and solutions. Liz Douglas, from Social Enterprise “Personal and Community Development “ will talk about working with partner Forrest, demonstrating the effectiveness of a tri party approach.
Liz Douglas, Personal and Community Development and speakers from Forrest to be confirmed |
3.00 – 3.45
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Streetwise – The new case management system to support organisations in tackling Anti-Social Behaviour and supporting Victims
Gentoo has developed a practitioner-led ICT system that supports ASB case management. The system brings together data relating to incidents, perpetrators, victims and vulnerabilities in one place. Gentoo and Glasgow Housing Association are the first to benefit from the system and will share their Streetwise experience as part of the session.
Michelle Meldrum, Deputy Director, Gentoo Sunderland and Bryan Healy, Strategic Advisor on Community Safety at Glasgow Housing Association |
4.00 – 4.45
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Value enhancement and integrated asset management strategies for developing organisations. Reality or rhetoric?
Is it possible to integrate new build housing supply with value for money maintenance service delivery? Can this approach deliver effective risk management and long term viability?
Mark Everard, Director, Davis Langdon and Stephen Teagle, Managing Director, Regeneration and Affordable Housing Division, Galliford Try. Other speakers to be confirmed |
PfH Live - Procurement for Housing Tuesday 12 June |
10.20 – 11.15
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Does your procurement function stand up against the best? |
11.45 – 12.30
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Achieving procurement professionalism and leadership |
2.00 – 2.45
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Higher education procurement in tough times: what can we learn? |
3.30 – 4.15
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Adapting to radical change: procurement in the healthcare sector |
Theatre 1 - Asset Management Wednesday 13 June |
10.00 – 10.45
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The Holistic Approach to Fire Safety Management of Housing Stock
Risk assessments, new published guidance, decisions on fire safety spend? At a time when asset management policy is critical, South Essex Homes, acknowledged for recent initiatives, discuss how is the holistic approach to fire safety investment optimised for the long term?
Dawn Gillett MCIOB, South Essex Homes, Gary Fredericks, former Deputy Assistant Commissioner to London Fire Brigade. With contributions from Gerda. |
11.00 – 11.45
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Mobilising a contract
The mobilisation of a contract is critical for its future success and it often doesn’t get the focus it deserves; What are the key factors to consider?
Mathew Baxter, Managing Director, echelon Consultancy and Julie Wittich, Head of Property Services, Bedford Pilgrims Housing Association |
12.00 – 12.45
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Frontiers of measurement: How to quantify value in terms of impact, neighbourhoods and the things that really matter in the new value for money equation?
Keith Jenkins, Senior Housing Partner at Winckworth Sherwood will be co-presenting with Steve Stride, Chief Executive of Poplar HARCA and Matthew Fox, Chief Executive of Viridian Housing |
2.00 – 2.45
|
Resident Involvement II: This time it’s personal
Hear about how Orchard is working with a consortium of award-winning providers to join up Resident Involvement and web 2.0 tools to create the first truly online involvement framework in the Sector.
Aidan Dunphy, Product Manager, Orchard and Aidan Dunphy, Product Manager, Orchard and Andrew Powell, Involvement and Locality Partnerships Manager, Aspire Group |
3.00 – 3.45
|
The Holistic Approach to Fire Safety Management of Housing Stock
Risk assessments, new published guidance, decisions on fire safety spend? At a time when asset management policy is critical, South Essex Homes, acknowledged for recent initiatives, discuss how is the holistic approach to fire safety investment optimised for the long term?
Dawn Gillett MCIOB, South Essex Homes, Gary Fredericks, former Deputy Assistant Commissioner to London Fire Brigade. With contributions from Gerda |
Theatre 2 - Sustainability Wednesday 13 June |
10.00 – 10.45
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Is it possible to retrofit and build to Passivhaus standards affordably?
Can it ever be cost-effective to deliver Passivhaus standards at scale? In this session, we hear practical examples from existing projects.
Chris Herring, Director, Green Building Store and Justin Bere, Director, bere:architects, and a founder of the Passivhaus Trust |
11.00 – 11.45
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Zero Carbon and beyond: Delivering carbon-negative homes and capturing value
Can investment in the highest standards of sustainability deliver real value? This session including three separate case studies of different scale where the ambition is being realised: a single home, a new neighbourhood and a 750 home new community.
Alan Wyper, Sustainability Manager and David Ashworth, Regeneration Manager, Galliford Try Partnerships and Christopher Rainsford, Partner, Calford Seadon |
12.00 – 12.45
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The Green Deal made simple? One provider’s solution
Gentoo’s 1000-property pilot with British Gas, the Energy Saving Bundle scheme, is now moving to the next level, with customers paying British Gas through their bills for work carried out by Gentoo over a 15-year period. Amounts paid never break the Golden Rule and it’s the first Green Deal pilot scheme that they know of which offers this type of repayment mechanism to its customers. Hear about the pilot - the measures, the consultation, the legalities, the charges, and the difference it’s making to people’s lives.
Sally Hancox MBE, Director of Gentoo Green and Farooq Mohammed, Business Development Director, British Gas |
2.00 – 2.45
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A high-rise transformation – 1960s tower block retrofit
City South owns eleven 1960s tower blocks that were deteriorating and poorly insulated. The buildings were a heavy maintenance burden and unpleasant places to live, but through a £20m external cladding retrofit project, we are radically transforming them, prolonging their life, reducing heating bills, and making these iconic structures fit for the 21st century.
Dave Power, Chief Executive, City South Manchester Housing Trust |
3.00 – 3.45
|
Engaging with residents to improve energy efficiency and tackle fuel poverty – an Affinity Sutton case study
Affinity Sutton’s nationwide energy efficiency project, FutureFit, has delivered different packages of retrofit and energy lifestyle advice to around 150 homes. All properties are being comprehensively monitored and this session will cover the results so far with a particular focus on resident engagement and Affinity Sutton’s wider energy efficiency advice programme, EnergyFit.
Alexandra Willey, Special Projects Manager, Asset Management, Affinity Sutton |
Theatre 3 - Resident Engagement Wednesday 13 June
|
10.00 – 10.45
|
Forrest Code of Conduct – Best practise for working in tenants’ homes - Best practise for working in tenants’ homes
In Summer 2011 regeneration specialist Forrest, launched an extensive training programme for front-line Forrest employees to ensure service excellence as standard across operations. 12 months on from the launch, Forrest explore the motivation for the Code, changing attitudes, impacts on the business and ensuring an ongoing commitment. Guest speakers from City West Works talk about working with Forrest to create a training programme capable of delivering this strategic objective and the challenges involved in training staff at all levels.
Jess Bruss, Constructions Skills Trainer, City West Works and speakers from Forrest (to be confirmed) |
11.00 – 11.45
|
Creating and embedding a customer service ethos
Housing providers are looking to do more for less, but how do you ensure customer service doesn’t suffer?
StraightForward, along with their clients Green Square and Together Housing, will explain how they turned around attitudes and developed consistent behaviours that significantly improved standards of customer service across the whole organisation.
Julianne Britton, Group Head of Customer Service, Green Square, Janette Pearce, Head of Operations, Together Housing and Charlotte Cook, Director, StraightForward |
12.00 – 1.45
|
Engaging with young people: Interactive workshop
In this informal and very interactive session, young people and award-winning youth leaders will share examples of exciting projects, Top Tips for successful engagement and that all-important “how not to do it” advice. Come along for a chat as we break into small groups to talk about particular issues and ways of working. A must for anyone involved in working with young people or working on community engagement.
Chaired by Michelle Reid, Chief Executive, TPAS
Workshop leaders: Gareth Bibby, Project Manager at Brighter Sound in Manchester, with Natasha Carter; Marlon Bruce, Youth Outreach Officer for Homes for Haringey with Derekston James and Remiah Telfer; Helal Ahmed, Youth Service Manager from Poplar Harca, with young advisors tbc |
2.00 – 2.45
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Creating Shared Value in Communities
Forrest has been exploring a new way of working with residents, the wider community and a diverse range of partners to deliver engagement programmes that deliver value and contribute to lasting change in local communities. This interactive session will discuss what matters most in local communities and gather information and ideas to facilitate the development of projects which deliver sustainable outcomes and solutions. Liz Douglas, from Social Enterprise “Personal and Community Development “ will talk about working with partner Forrest, demonstrating the effectiveness of a tri party approach.
Liz Douglas, Personal and Community Development and speakers from Forrest to be confirmed |
3.00 – 3.45
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Do we need a national tenant organisation?
There isn’t one unifying national organisation representing all tenants and offering both support and a lobbying voice. In a time of big changes affecting many tenants’ lives, TPAS and TAROE explore whether we need such an organisation, what it would aim to achieve, and the different ways in which it could be funded.
Michael Gelling OBE, Chair, TAROE and Michelle Reid, Chief Executive, TPAS and other speakers TBC |
PfH Live - Procurement for Housing Wednesday 13 June
|
10.00 – 10.50
|
Board level: delivering procurement results for Finance Directors |
11.45 – 12.30
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EU compliant procurement and minimising the risk of legal challenges |
2.00 – 2.45
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A local collaborative procurement model from the UK’s largest city council |
3.30 – 4.15
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Market leading procurement and innovation from the private sector |
Theatre 1 Asset Management Thursday 14 June
|
10.00 – 10.45
|
Resident Involvement II: This time it’s personal
Hear about how Orchard is working with a consortium of award-winning providers to join up Resident Involvement and web 2.0 tools to create the first truly online involvement framework in the Sector.
Aidan Dunphy, Product Manager, Orchard and housing provider TBC |
11.00 – 11.45
|
Price Per Property – Managing the risk
Many organisations are considering moving to price per property cost models but how is the risk managed? What is included and excluded and how is this managed?
Mathew Baxter, Managing Director, echelon Consultancy and Vicky McLeod, Head of Property Maintenance, Affinity Sutton Group |
12.00 – 12.45
|
Frontiers of measurement: How to quantify value in terms of impact, neighbourhoods and the things that really matter in the new value for money equation?
Keith Jenkins, Senior Housing Partner at Winckworth Sherwood will be co-presenting with Steve Stride, Chief Executive of Poplar HARCA and Matthew Fox, Chief Executive of Viridian Housing |
2.00 – 2.45
|
"Getting the Basics Right”: the challenges Practitioner and interactive session
Hear from some of the leading housing providers backing the Charter about the challenges they face and plans for the future - and have your say!
Chair: Richard Medley, Director, CIH Consultancy; Keith Simpson, Chairman, Direct Works Forum; Mark Cook, Partner, Anthony Collins Solicitors; Shaun Aldis, Director of Property Services, Wolverhampton Homes and Elin Brock-Jones, Housing and Regeneration Manager, i2i |
Theatre 2 - Sustainability Thursday 14 June
|
10.00 – 10.45
|
How the UK's first in-depth Passivhaus monitoring results are beginning to change the UK housing industry
This session will look at monitored data revealing new occupant comfort and energy consumption results in new-build and retrofit Passivhaus projects in the rental and market sectors. Are they delivering in the UK climate? It will explore issues to consider when deciding whether to build to the Passivhaus low energy standard: investment cost; returns for the developer (short and longer term); returns for the householder (short and long term); building maintenance costs and opportunities and the choice of construction techniques in terms of cost and durability.
Justin Bere, Director, bere:architects and a founder of the Passivhaus Trust |
11.00 – 11.45
|
Measuring the energy performance of retrofitted homes
With fuel bills set to rise even further this year, which retrofit measures and green technologies have a real impact on energy use? Including case study examples from completed projects.
Robert Lambe, Managing Director, Willmott Dixon Energy Services and Richard Baines, Director of Sustainable Development, Black Country Housing Group |
12.00 – 12.45
|
The Green Deal made simple? One provider’s solution
Gentoo’s 1000-property pilot with British Gas, the Energy Saving Bundle scheme, is now moving to the next level, with customers paying British Gas through their bills for work carried out by Gentoo over a 15-year period. Amounts paid never break the Golden Rule and it’s the first Green Deal pilot scheme that they know of which offers this type of repayment mechanism to its customers. Hear about the pilot - the measures, the consultation, the legalities, the charges, and the difference it’s making to people’s lives.
Sally Hancox MBE, Director of Gentoo Green and Farooq Mohammed, Business Development Director, British Gas |
2.00 – 2.45
|
Zero Carbon and beyond: Delivering carbon-negative homes and capturing value
Can investment in the highest standards of sustainability deliver real value? This session including three separate case studies of different scale where the ambition is being realised: a single home, a new neighbourhood and a 750 home new community.
Alan Wyper, Sustainability Manager and David Ashworth, Regeneration Manager, Galliford Try Partnerships and Christopher Rainsford, Partner, Calford Seadon |
Theatre 3 - Resident Engagement Thursday 14 June
|
10.00 – 10.45
|
Streetwise – The new case management system to support organisations in tackling Anti-Social Behaviour and supporting victims
Gentoo has developed a practitioner-led ICT system that supports ASB case management. The system brings together data relating to incidents, perpetrators, victims and vulnerabilities in one place. Gentoo and Glasgow Housing Association are the first to benefit from the system and will share their Streetwise experience as part of the session.
Michelle Meldrum, Deputy Director, Gentoo Sunderland and Bryan Healy, Strategic Advisor on Community Safety, Glasgow Housing Association |
11.00 – 11.45
Back to top >> |
Creating Shared Value in Communities
Forrest has been exploring a new way of working with residents, the wider community and a diverse range of partners to deliver engagement programmes that deliver value and contribute to lasting change in local communities. This interactive session will discuss what matters most in local communities and gather information and ideas to facilitate the development of projects which deliver sustainable outcomes and solutions. Liz Douglas, from Social Enterprise “Personal and Community Development “ will talk about working with partner Forrest, demonstrating the effectiveness of a tri party approach.
Liz Douglas, Personal and Community Development and speakers from Forrest to be confirmed |
12.00 – 12.45
|
Achieving really meaningful Co-regulation
In November 2010, the TSA launched a competition for housing providers to become Co-regulatory champions. Just ten organisations were awarded this status for their outstanding work in putting resident involvement and scrutiny at the forefront of the organisation. Hear from one of the champions on what makes their approach work and lessons that can be shared.
Sue Cox, Resident Involvement Manager, New Charter Housing Trust Group, with residents Belinda Jeffery and Vera Anderson. Chaired by Michelle Reid, Chief Executive, TPAS |
2.00 – 2.45
|
Forrest Code of Conduct – Best practise for working in tenants’ homes
In Summer 2011 regeneration specialist Forrest, launched an extensive training programme for front-line Forrest employees to ensure service excellence as standard across operations. 12 months on from the launch, Forrest explore the motivation for the Code, changing attitudes, impacts on the business and ensuring an ongoing commitment. Guest speakers from City West Works talk about working with Forrest to create a training programme capable of delivering this strategic objective and the challenges involved in training staff at all levels.
Jess Bruss, Constructions Skills Trainer, City West Works and speakers from Forrest (to be confirmed) |
PfH Live - Procurement for Housing Thursday 14 June
|
10.00 – 10.50
|
Delivering truly sustainable procurement through supply chain networks, knowledge transfer
and individual commitment. (This will be the overview session, and when you come back after lunch the panel discussion will continue with the Alliance representatives) |
11.45 – 12.30
|
Procurement for the Green Deal provider |
2.00 – 2.45
|
Leveraging buying power to deliver economic, social and environmental outcomes |
