Bookings

1. Delegates can book one, two or three day packages
2. If you are unsure whether your delegates are CIH members, please call the Institute on 024 7685 1700 or email customer.services@cih.org before returning your booking form to Ocean Media
3. Delegate places cannot be shared
4. Delegates cannot book for part of a day or a specific session
5. Please provide personal email details of all delegates so they can be directly informed of any conference programme changes, updates and news to help them plan their visit
6. Delegate names should be sent to Ocean Media by the latest 21 May 2010
7. If you do not know which days your delegates will be attending conference when booking, please notify Ocean Media by 21 May 2010
8. Delegate substitutions / name changes can be made at any time up until 14 June 2010 at no extra charge
9. Delegates registering in Harrogate will be sent a copy of their booking form and an invoice, immediately following conference

Fees and payment

1. Delegate fees do not include accommodation or meals
2. Fees will be invoiced and should be paid in full prior to the start of conference. Payment terms are 30 days for bookings received before 3 May 2010
3. Registered delegates who do not attend conference will be liable for the full delegate fee

Cancellations and booking enquiries

1. Ocean Media requires written notification of all cancellations. Cancellations made before 24 May 2010 will incur an administrative cancellation charge of £120.00 plus VAT. Cancellations received on or after 24 May 2010 will be liable for the full delegate fees
2. Conference Bistro Night tickets cancelled after 24 May 2010 are liable for full payment
3. All queries about bookings and fees made after conference should be sent to Ocean Media in writing by 8 July 2010. Any queries received after this date cannot be considered

For booking queries please call the Public Sector Events Registration Team on 024 7657 1111

Hotel accommodation – changes to delegate accommodation – new for 2010

An on-line accommodation booking service is launched this year where you can easily view all Harrogate and out of town hotels available at specially negotiated and guaranteed rates, select your hotel, process your booking and receive immediate on-line confirmation

A link will be e-mailed to the person booking delegates or the organisation contact name to the e-mail address provided on the delegate registration form

This year we are giving delegates the opportunity of choosing their preferred hotel, therefore the earlier you confirm your delegates place, the more choice you will receive!