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Civica supplies more than 200 social housing organisations including 40% of the UK's top 100 groups and associations. With an established track record of service delivery, we help customers to deliver process and performance improvement and a tangible return on technology investment. Reflecting the flexibility of Civica's solutions, customers comprise RSLs, ALMOs, local authorities and commercial and public sector works divisions, managing from 250 to over 110,000 units.
Civica provides a widely proven range of software and services. With the focus on engineering and automating streamlined business processes to deliver tangible benefits, Civica’s service delivery-led approach leads the market. Drawing on 20 years of experience in the sector, the company brings together modern front office systems, mobile and collaborative working solutions, back office applications and infrastructure.
We understand that one size does not fit all requirements, which is why we are equally at ease integrating individual or third party products as we are with an enterprise-wide solution from Civica. From building a business case to delivering modern service-led solutions, Civica can help housing providers to reach out with improved services:
• Delivering savings in core processes and administration
• Realising improvements in performance, quality and compliance
• Adopting paperless working and supporting flexible working strategies
• Increasing responsiveness in multi-agency working.
Our solutions include:
Contact Manager
Contact Manager is an award-winning front office solution helping organisations to handle customer queries quickly and effectively from first enquiry through to resolution. Civica also provides telephony applications (CTI) integrated into Contact Manager which facilitates automatic routing and call transfer through a single interface.
Workflow & Electronic Document Management
Civica’s powerful and adaptable Workflow & EDM is used by over 150 organisations to streamline operations, integrating with any back office system whether from Civica or a third party and is all integrated within the Contact Manager solution providing comprehensive functionality. Cases, documents and information are passed efficiently around the organisation, delivering better services as well as major savings from paperless working.
Servitor - Direct Services Repairs and Maintenance
Civica’s Servitor system is widely used by housing associations, local authorities and facilities management firms and contractors for integrated repairs management. It can be used to manage repairs, grounds maintenance, building cleaning and gas servicing, and incorporates comprehensive mobile capability to increase the productivity of repair teams.
Mobile Working
Civica’s leading suite of mobile applications ranges from mobile data for visiting officers to DLO workforce mobilisation and repairs management. Designed to operate with any housing or financial management system, and independent of device or service provider, they equip users with the tools they need based on modern Microsoft technologies.
Managed Services
Systems may be installed and operated from the customer’s own premises or hosted from within Civica’s own data centres located around the UK. As part of its managed services offering, Civica provides secure and resilient flexible hosting and disaster recovery solutions. For organisations looking to balance savings with the ongoing provision and quality of priority services, managed services provide for assured and efficient service delivery with reduced ownership cost and risk.